National Windshield Repair Association (NWRA) Annual Conference

The Only Conference Dedicated to the Needs of Repair Technicians and Owners

NWRA Annual
Conference

November 2, 2007
Mandalay Bay Convention Center
Las Vegas, Nevada

Sponsored by the
National Windshield Repair Association
(NWRA)

NWRA Schedule At A Glance

Please note schedule is tentative and subject to change, please check regularly for updates.

Friday, November 2
7:30 a.m. - 6:00 p.m. Registration Open
8:00 a.m. - 8:30 a.m. Event Opening and Welcome
8:30 a.m. - 12:00 p.m. Seminars & Demonstrations
12:00 p.m. - 1:00 p.m. Luncheon (if sponsored)
1:00 p.m. - 6:00 p.m. Seminars & Demonstrations
6:00 p.m. - 8:00 p.m. Salute to New Members Cocktail Party

Fees Are:

Full Registration NWRA Member - Primary Registrant until 10/12/07 ..............................$150

Full Registration NWRA Member - Primary Registrant after 10/12/07 .............................$200

Full Registration Non-Member - Primary Registrant until 10/12/07 ................................................$350

Full Registration Non-NWRA Member - Primary Registrant after 10/12/07 .............................$400

Spouse/Employee Registration (Must have a primary registrant to register a spouse/employee) until 10/12/07 ................................................$125

Spouse/Employee Registration (Must have a
primary registrant to register a spouse/employee) after 10/12/07 ..............................................$175

CLICK HERE to register online now!

NWRA Conference & Seminar Schedule

Thursday, November 1

8:00 a.m. - 4:00 p.m. Walt Gorman Memorial Windshield Repair Olympics
Co-sponsored by the NWRA and AGRR Magazine - The Walt Gorman Memorial Windshield Repair Olympics (WRO), now in its second year, was created to provide a venue for repair technicians to showcase and learn the finest repair techniques from one another. The first place winner will receive $1,000, a gold medal and trophy, as well as bragging rights as the "World's Best Repair Technician."

Friday, November 2

7:30 a.m. - 6:00 p.m. Conference Registration Open

8:00 a.m. - 8:30 a.m. Welcoming & NWRA Annual Meeting
Speaker: Paul Syfko - NWRA President

8:30 a.m. - 9:00 a.m. ROLAGS update
The NWRA Board of directors will report to the membership on the passage of ROLAGS and the next steps the association will take in relation to the standard.
Speaker(s): Debra Levy - ROLAGS Secretary

9:00 a.m. - 9:45 a.m. NWRA Green Initiative: Selling Windshield Repair as Environmentally Friendly
In a world where cities are banning plastic bags and bottled water, most consumers do not know that l a.m.inated glass cannot be recycled. The repair industry is doing its part to preserve our planet for decades by repairing d a.m.aged windshields instead of sending them to landfills. The NWRA is launching an initiative to educate consumers about the benefits of windshield repair.
Speaker(s): Dave Casey - SuperGlass Windshield Repair;
Mike Boyle - GlasWeld, Inc.

9:45 a.m. - 10:00 a.m. Break

10:00 a.m. - 10:45 a.m. NWRA Green Initiative: Selling Windshield Repair as Environmentally Friendly, Part II
The NWRA will show attendees how to turn the environmental benefits of repair into more repair jobs and provide them with the tools to do it.

10:45 a.m. - 11:00 a.m. Break

11:00 a.m. - 12:00 p.m. Angels in the Parking Lot: Ethics in Windshield Repair
Everyday, the morally straight repair shop has to compete in a market where any person can repair d a.m.aged windshields whether they need to be repaired or not. A panel of repair industry experts will meet to discuss how shop owners can compete and maintain their integrity in a sometimes morally corrupt industry.
Moderator: Paul Gross - Harmon Solutions Group;
Panelists: Matt Larson - Delta Kits, Gerry Zwart - Clearview Windshields Inc.,

12:00 p.m. - 1:00 p.m. - LUNCH ON YOUR OWN

1:00 p.m. - 1:30 p.m. Stretch Your Legs @ the NACE Show
The International Autobody Congress & Exposition presents the NACE Show. Visit the Auto Glass Expo @ NACE and see the latest and greatest the auto repair industry has to offer. Your conference badge gives you complimentary admission to the show.

1:30 p.m. - 2:30 p.m. Get Digital Cash: Internet Marketing
Keeping your doors open in the 21st century requires proper marketing and branding on the internet. Putting your address and telephone number on a web page is not enough. Maximize your profits by maximizing your internet presence. Our industry experts will so you how.
Speaker(s): Gary Hart - eDirectGlass

2:30 p.m. - 3:45 p.m. Ten Great New Advantages of Repair Over Replacement
Why repair a windshield when your insurance company will give you a new one for free? We will give you ten great reasons that will help you sell more repair business.
Speaker(s): Troy Mason - TechnaGlass

3:45 p.m. - 4:00 p.m. Break

4:00 p.m. - 5:00 p.m. World's Best Customer Service Representative: Proper CSR Training
You have invested in the best equi p.m.ent, the best repair technicians, the best internet presence and a yellow page ad but 80% of sales are made over the phone by your business' customer service representative (CSR). What have you invested in your CSR? We'll show you how to find and train the world's best CSR.
Speaker(s): Mel Auston, VP and Director of Training and Coaching and Dan Molloy, President, Molloy Business Development Group

6:00 p.m. - 8:00 p.m. NWRA Member Cocktail Party
Join us for food and drink to talk shop, network or just meet and greet.